I visit reguraly refreshing courses for professors at Harvard or ISE. This is way way better, more profound, way more relevant content, the selection of speakers is 10 times as good. This is really different” Prof.J.Serrano Barcelona
Thanks you for being part of our fabulous learning journey organised by Richard Hames back in March 2010 in Amsterdam. The group from NAB fondly recall the great experiences and places (particularly the eateries!) that you organised for us. While quite different to Australian banking, it has definitely forced us to think about what we can do to change banking into a series of experiences and interactions, rather than transactions
| Clienten/Projects ECEE | Type project | |
| NATIONAL AUSTRALIAN BANK | aus | Exploring experience economy and new concepts |
| Amsterdam RAI | Nl | Customer journey en customer experience measurement |
| ACHMEA Innovation | NL | Window on shifts in society |
| LEASEPLAN | NL | Workshops met Joe Pine (customer XP) and Venkat Ramaswamy about co-creative value |
| SPRING SINGAPORE | SA | Key Note and workshops for SME’s in SI, retail en healthcare focus |
| EUROPEAN COMMISSION | EU | Key note Lecture Value creation through Experience and Value capture |
| ACADEMIA BARILLA Parma | IT | Brainstorm and lecture workshop; value creation through Experience |
| APO Asian Productivity Organisation | JA | 3 Day workshop how to increase productivity in the experience ec domain |
| PHILIPS DESIGN | INT | Key note Stefano Marzano cs |
| LEGO | DK | Workshop; Online experience value |
| HEINEKEN | NL | Workshop for Heineken Academy Experience value en Heineken XP |
| HEINZ FOODSERVICE | INT | Research food experience on Dance festivals |
| HELIXER | NL | Key note innovation in water |
| ID&T | NL | Development of customer journey of the dance lover,sensation white, case study |
| Oxfam Novib | NL | Research on Oxfam Novib Experience on Lowlands and Mysteryland |
| SEALAND REGION DK | DK | Key note on regional touristic development in Sealand Denmark |
| AGRO &CO | Nl | Key note value creation for regional Brabant products |
| INITIATIVA JOVEN( EU Commision) | ES | Key Note value creation and regional development |
| E-CULTURA | ES | Collaboration redestination of historic cultural heritage |
| MICROSOFT | NL | Research and advise on Resellers; evaluation of marketing engines form push to pull |
| SCHIPHOL AIRPORT AMSTERDAM | NL | Development passenger journey landside |
| SENAC BRASIL | BR | Key note internationaal conference University of SaoPaulo Xp Economy |
| KPMG | NL | Workshops for Summer schoolValue Innovation and experience economy |
| MAISON VAN DEN BOER | NL | Development of customer journey for events and management consulting |
| PICNIC Crossmedia | NL | The power of co creation/ New urban Experience |
| PURE LIFE EXPERIENCES | UK | Key note International conference unique destinations( Pure life experiences) |
| KAIROS FUTURE | SE | Key note and workshop Futurising and value creation |
| REGIONMIDTIYLAND | DK | Key note regional touristic development in REGIONMIDTIYLAND Denmark |
| KAOS PILOTS | DK | Case study, lectures, collaboration |
| CFS GROUP | NL | Developing service experience concepts for de facility service industries |
| CORAM | NL | innovation in the field of home care, sustainability |
| SEALSKIN | NL | innovation in the field of home care, sustainability |
| SIMI DK | DK | Key note alumni Copenhagen business school |
| INVENTI | B | Workshop Value innovation Clients Inventi( o.a) RABO |
| EUROPEAN COMMISSION | EU | Value Creation and regional development |
| TRANSFORMA | ES | B2B value creation |
| GROENE HART ZIEKENHUIS | NL | Research and paper on Patient experience and development patient journey |
| REINIER DE GRAAF GROEP | NL | Development of criteria for patient centric environments |
| GUNTERS & MEUSER | NL | Strategic redesign and development online retail strategie |
| BRABANTWATER | NL | Support management innovation in the field of water management, see Helixer |
| SCOPE | NL | Innovatie of value propositions to the B2B market,customer journey |
| Unit 4 | NL | New forms of value propositions, customer journey |
| PROBIBLIO | NL | Strategic redesign , the future of libraries |
| ANNE FRANK HOUSE | NL | Development of visitor journey see case study |
| AVIODROME | NL | Development Business case and future for Aviation Heritage and museum |
| CODA | NL | Strategic plan for survival museum, library and archive |
| UNIVERSITEIT VAN AMSTERDAM | NL | PHD study, the integrative theory of Experience |
| MASTER IN HOSPITALITY | NL | Lecture and worshops for master hospitality, experience safari’s |
| ROTTERDAM SCHOOL OF MANAGEMENT | NL | Change management |
| ROC AMSTERDAM | NL | Innovating education |
| HOGESCHOOL ROTTERDAM | Nl | Key note and lectures on value creation and innovation |
| IN HOLLAND | Nl | Key noet on value creation, innovation and co creation |
| METRICS AND MORE | NL | Workshop value creation for UWV |
| 5TH ELEMENT SINGAPORE | SA | Lectures and workshops for SME’s in SI, retail and healthcare focus |
| EVENTEX | NL | Key note event management and exprience economy |
| KENNEMERWAARD LIBARY | NL | Strategic redesign, development customer journey on/offline |
| Library Haarlem | NL | How to engage customers and prospects |
| Airport Library Probiblio | NL | The Future of the Airport Library without subsidee |