About us

I visit reguraly refreshing courses for professors at Harvard or ISE. This is way way better, more profound, way more relevant content, the selection of speakers is 10 times as good. This is really different” Prof.J.Serrano Barcelona

Thanks you for being part of our fabulous learning journey organised by Richard Hames back in March 2010 in Amsterdam.  The group from NAB fondly recall the great experiences and places (particularly the eateries!) that you organised for us.  While quite different to Australian banking, it has definitely forced us to think about what we can do to change banking into a series of experiences and interactions, rather than transactions

Clienten/Projects ECEE   Type project
NATIONAL AUSTRALIAN BANK aus Exploring experience economy and new concepts
Amsterdam RAI Nl Customer journey en customer experience measurement
ACHMEA Innovation NL Window on shifts in society 
LEASEPLAN NL Workshops met Joe Pine (customer XP) and Venkat Ramaswamy about co-creative value
SPRING SINGAPORE SA Key Note and workshops for SME’s in SI, retail en healthcare focus
EUROPEAN COMMISSION EU Key note Lecture Value creation through Experience and Value capture
ACADEMIA BARILLA Parma IT Brainstorm and lecture workshop; value creation through Experience
APO Asian Productivity Organisation JA 3 Day workshop how to increase productivity in the experience ec domain
PHILIPS DESIGN INT Key note  Stefano Marzano cs
LEGO DK Workshop;  Online experience value
HEINEKEN NL Workshop for Heineken Academy Experience value en Heineken XP
HEINZ FOODSERVICE INT Research food experience on Dance festivals
HELIXER NL Key note  innovation in water
ID&T NL Development of customer journey of the dance lover,sensation white, case study 
Oxfam Novib NL Research on Oxfam Novib Experience on Lowlands and Mysteryland
SEALAND REGION DK DK Key note on regional touristic development in Sealand Denmark
AGRO &CO Nl Key note value creation for regional Brabant products
INITIATIVA JOVEN( EU Commision) ES Key Note  value creation and regional development
E-CULTURA ES Collaboration redestination of historic cultural heritage 
MICROSOFT NL Research and advise on Resellers; evaluation of marketing engines form push to pull
SCHIPHOL AIRPORT AMSTERDAM NL Development passenger journey landside 
SENAC BRASIL BR Key note internationaal conference University of SaoPaulo  Xp Economy
KPMG NL Workshops for Summer schoolValue Innovation and experience economy
MAISON VAN DEN BOER NL Development of customer journey for events and management consulting
PICNIC Crossmedia NL The power of co creation/ New urban Experience
PURE LIFE EXPERIENCES UK Key note International conference  unique destinations( Pure life experiences)
KAIROS FUTURE SE Key note and workshop  Futurising and value creation
REGIONMIDTIYLAND DK Key note regional touristic development in REGIONMIDTIYLAND Denmark
KAOS PILOTS DK Case study, lectures, collaboration
CFS GROUP NL Developing service experience concepts for de facility service industries
CORAM NL innovation in the field of home care, sustainability
SEALSKIN NL innovation in the field of home care, sustainability
SIMI DK DK Key note  alumni Copenhagen business school
INVENTI B Workshop Value innovation Clients Inventi( o.a) RABO
EUROPEAN COMMISSION EU Value Creation and regional development
TRANSFORMA ES B2B value creation
GROENE HART ZIEKENHUIS NL Research and paper on Patient experience and development patient journey
REINIER DE GRAAF GROEP NL Development of criteria for patient centric environments 
GUNTERS & MEUSER NL Strategic redesign and development online retail strategie
BRABANTWATER NL Support management innovation in the field of water management, see Helixer
SCOPE NL Innovatie of value propositions to the B2B market,customer journey
Unit 4 NL New forms of value propositions, customer journey
PROBIBLIO NL Strategic redesign , the future of libraries
ANNE FRANK HOUSE NL Development of visitor journey see case study
AVIODROME NL Development Business case and future for Aviation Heritage and museum
CODA NL Strategic plan for survival  museum, library and archive
UNIVERSITEIT VAN AMSTERDAM NL PHD study, the integrative theory of Experience
MASTER IN HOSPITALITY NL Lecture and worshops for master hospitality, experience safari’s
ROC AMSTERDAM NL Innovating education
HOGESCHOOL ROTTERDAM Nl Key note and lectures on value creation and innovation
IN HOLLAND Nl Key noet on value creation, innovation and co creation
METRICS AND MORE NL Workshop value creation for UWV
5TH ELEMENT SINGAPORE SA Lectures and workshops for SME’s in SI, retail and healthcare focus
EVENTEX NL Key note  event management and exprience economy
KENNEMERWAARD LIBARY NL Strategic redesign, development customer journey on/offline
Library Haarlem NL How to engage customers and prospects
Airport Library Probiblio NL The Future of the Airport Library without subsidee